Service gap deployment: a framework to link quality gaps to service activities
نویسندگان
چکیده
منابع مشابه
A Quality Function Deployment Based Approach in Service Quality Analysis to Improve Customer Satisfaction
In metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. Nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. Th...
متن کاملa quality function deployment based approach in service quality analysis to improve customer satisfaction
in metropolitan development management, quality of public services is influential in every public sector to satisfaction of citizens on quality of services. nowadays, satisfaction are with such important matters that should be considered in the planning, implementation, management and maintenance of many public services such as subway, transportation, traffics, parks, markets and so on. the pur...
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ژورنال
عنوان ژورنال: International Journal of Services and Operations Management
سال: 2018
ISSN: 1744-2370,1744-2389
DOI: 10.1504/ijsom.2018.088474